Support
Support & FAQ
Quick answers to the most common questions. Can't find what you need? Email support@purityiq.app . We respond within 2 business days.
Where does PurityIQ's data come from?
All data is sourced from public regulatory records: the USDA Pesticide Data Program (lab-tested residue results), EPA 40 CFR §180 (federal tolerance limits), California Proposition 65 (state exposure listings), and European Union regulatory decisions (for U.S./E.U. divergence). The PurityIQ Score runs from 0 to 100. Every deduction and source appears in the app alongside cited, verifiable government data.
Why doesn't my product show up?
Our database is growing. If a product is not in our system, it means we don't yet have residue testing data linked to that barcode. You can report missing products to support@purityiq.app and we'll prioritize adding them.
How do I cancel my subscription?
PurityIQ subscriptions are managed through your Apple ID. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone and select PurityIQ. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. We do not lock you in. Cancel any time.
What does PurityIQ cost?
PurityIQ offers three plans: Weekly at $9.99 per week with no free trial, Annual at $49.99 per year with a 7-day free trial, and Founder Annual at $29.99 per year with a 7-day free trial, limited to the first 100 members. All plans are auto-renewing subscriptions billed through your Apple ID. Annual plans renew automatically after the trial unless you cancel at least 24 hours before it ends.
Does the founder price go up later?
No. If you start Founder Annual while spots remain, your price stays $29.99 per year for as long as your subscription stays active. If the subscription lapses, the founder price ends and cannot be restored. Starting the founder free trial claims one of the 100 spots.
How do I request a refund?
Refunds are processed by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.
Does PurityIQ store what I scan?
No. Barcode scans are used to return your results and are not stored against your account or identity.
Is my payment information secure?
Yes. All payments are processed by Apple. PurityIQ never sees, stores, or handles your card or banking information.
Still need help?
Email support@purityiq.app. Response time: within 2 business days. Or visit our contact page.