Support & FAQ

All data is sourced from public regulatory records: the USDA Pesticide Data Program (lab-tested residue results), EPA 40 CFR §180 (federal tolerance limits), California Proposition 65 (state exposure listings), and European Union regulatory decisions (for U.S./E.U. divergence). We do not publish scores, grades, or proprietary risk ratings. Only cited, verifiable government data.

Our database is growing. If a product is not in our system, it means we don't yet have residue testing data linked to that barcode. You can report missing products to support@purityiq.app and we'll prioritize adding them.

PurityIQ subscriptions are managed through your Apple ID. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone and select PurityIQ. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. We do not lock you in. Cancel any time.

PurityIQ offers three plans: $9.99 per week, $45.99 per year, or a one-time lifetime purchase of $99.99. Weekly and annual plans are auto-renewing subscriptions billed through your Apple ID. The lifetime plan is a single one-time purchase with no renewal.

Yes. The lifetime plan is a one-time purchase that unlocks PurityIQ permanently on your Apple ID, including future updates. It is not a subscription and never renews.

Refunds are processed by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.

No. Barcode scans are used to return your results and are not stored against your account or identity.

Yes. All payments are processed by Apple. PurityIQ never sees, stores, or handles your card or banking information.